Frequently Asked Questions
How long do repairs take to complete? Depending on the repair, most jobs take one to three weeks from start to finish. Simple repairs (watch batteries, simple soldering of broken chains, etc) may not take as long. Let us know if you're in a crunch and we'll try to work your job in as quickly as possible.
Why so long? For over 70 years, we've held ourselves to a very high standard of repairs. Our customers refer others to us, other stores not in the jewelry industry refer to us, and - because of our ability to tackle almost any project - even other local jewelry stores refer their customers to us. During the repair process we not only take the time to make sure the job is done correctly the first time, but that your piece is returned to you cleaned, polished, and looking as close to new as possible. Believe us - it's worth the wait.
How much does __________ cost to repair? All pieces of jewelry are different. Although we'd be happy to give you an estimate of your repair over the phone, the only way to give you an accurate quote is to bring your item in for us to inspect.
Do you repair watches? Yes! We complete most quartz and solar powered watch repair in-house, as well as replacement of parts such as crystals, stems and crowns, batteries, or bands. For mechanical watches such as automatic or wind-up watches, as well as high end manufacturers such as Rolex and Omega, we have several highly qualified partners we'd be happy to send your watch to for an estimate.
Do you sell man made diamonds? We do not stock lab created diamonds or imitation diamonds (such as moissanite) with the exception of cubic zirconia. However, we have several stone vendors who keep a large inventory of such stones and would be happy to send them to us for you to view with no obligation.
Is platinum better than gold? Well, it depends. We work with both metals almost every day, and one may be a better fit than the other for you. Both metals have unique characteristics and we'd love to talk to you about them!
How long does it take to complete a custom design project? Our custom work depends on the complexity and the materials involved. We've created pieces from scratch in as little as seven days, to as long as four months. Come by and talk to us about your design and we'll give you a better estimate.
Do you engrave? We engrave on metals only.